Steamgard FAQ

What Should I Do Before Steamgard Arrives?
Before the technician arrives make sure all small, breakable items are removed from tables, dressers, etc...  Remove any items from under tables and beds that are to be cleaned under. Point out any stubborn spots to the technician, so they may be properly pretreated. Pre-vacuum your carpets to ensure a better clean, so that there are no large particles (IE:  un-popped kernel of corn) that will obstruct the cleaning wand. 
 
How Long Will My Carpet Take to Dry?
Damp Carpet: It is best to stay off of damp carpet as much as possible both to avoid soil tracking and to allow the pile to dry in its "up" position. If you walk directly on the damp carpet, it is best not to wear shoes, only white socks.
Drying Time: Drying time will be 2 to 6 hours, depending on the fiber and degree of soiling.
Furniture Blocks: Plastic squares and Styrofoam blocks found under any furniture should be left in place for about 24 hours or until the carpet is completely dry.
Ventilation: Increased air circulation will aid you in carpet drying.  Consider turning up the heat in the winter, and the air-conditioning in the summer months to decrease drying time.
 
How Often Should I Have My Carpets Cleaned?
The biggest enemy of carpet is dirt. Soiled carpets wear out faster because foot traffic grinds dirt into fibers, causing them to fray, unwind and mat together. The most effective defense against this kind of carpet wear is frequent cleaning. Residential carpets should be professionally cleaned at least once, preferably twice, a year.  Reapplying carpet protector after cleanings enhances the amount of protection.  Areas of higher traffic and soiling should be steam cleaned more frequently.


Why Should I Use Entry Mats?
Entry mats are a simple way to protect your carpet investment.  If you use them, you will track much less dirt and sand onto your new or professionally cleaned carpet. This not only keeps your carpet looking cleaner, it also helps protect the fibers from abrasion and dulling. Keeping dirt away from your carpet is the best way to maintain its appearance and value.  You should not put mats directly on the carpet if you can avoid it.  Mats can trap moisture under them and damage the carpet over a period of time.

 

How Does Dirt Affect My Carpets?
Dirt is abrasive, much like sandpaper. Every time you step on your carpet, you grind dirt into the carpet fibers. This cuts your carpet, just as if you had used a knife. This cutting causes your carpet to wear out faster. A dirty carpet will not last as long as a clean carpet. While vacuuming helps - by itself, it's simply not enough.  The longer you wait to have your carpet cleaned, the more damage you do to your carpet and the faster it wears out.
 
Why Choose Steam Cleaning Over Dry Cleaning?
Steam Cleaning is the best method for deep-cleaning most carpets.  Steam cleaning requires the use of a machine which sprays cleaning solution into the carpet pile.  Chemicals attack the soil and greasy build-up on the carpet fibers.  A powerful vacuum then extracts the solution almost immediately.  It is recommended to have carpet protector applied for optimal soil and stain protection after every steam cleaning.  The dry cleaning methods - which are dry foam, dry chemicals, and dry compound - do not rinse your carpet in any way. They basically only clean your carpet halfway and push the dirt deeper into the carpet.  The chemicals are removed by vacuuming as the final step of the dry clean.  This is not an efficient method of dirt removal, and many of the chemical particles are left in your carpet.

 

Years ago, many people believed that "Hot Water Damages Your Carpet" because their carpets were damaged by 'technicians' who didn't know how to properly clean using hot water. Today, we know it's false. By washing, and then rinsing your carpet with hot water, your carpet is thoroughly cleaned in the same way a person who showers and then rinses off the dirt and soap will be much cleaner than the person who only takes a sponge bath. Obviously, each carpet cleaner will be biased toward his own method. Look at what your carpet manufacturers suggest. Shaw Industries, the largest carpet manufacturer in the world, recommends hot water extraction with a truck-mounted unit.

 
Why Shouldn't I Clean My Own Carpets?
Avoid Do-It-Yourself methods if possible.  Proper carpet cleaning requires experience and very expensive, powerful equipment. Most rental or home cleaning machines are unable to thoroughly extract the water and detergents they put into the carpet. When left in the carpet, the detergents attract dirt, causing rapid re-soiling and increased wear.  The detergents left in the carpets also make if difficult for steam cleaning to work properly on the first cleaning, as the detergents counteract the steam cleaning chemicals and tend to foam up when they get wet.  Too much water can soak into the backing of the carpet, causing damage if not properly removed.
 
How Do I Remove Allergens in My Carpets?
Dirt removal is not the only reason to keep your carpets clean. Carpet cleanliness can improve indoor air quality which is often 10 to 100 times worse than outdoor air.  Outdoor air contains pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust and hundreds of other chemicals. When you come into your home, you carry those pollens, bacteria and chemicals in your hair and on your skin, clothing and shoes. Not surprisingly, those chemicals and toxins wind up in your carpet. If you have allergies, asthma, emphysema, or other breathing problems - one major source of your problem could be the pollens, fungus smoke and chemicals in your carpet.  Regular vacuuming helps keep indoor air cleaner and extends carpet life.  Most air filtration unit on the market make the allergens and airborne dirt heavy and cause them to fall to into the carpet.  Removing your carpet will NOT reduce the allergens in your home;  it will have the opposite effect.  Carpets keep many of these allergens from becoming airborne.   Keeping your carpet clean is the best way to manage allergens in the home.  Truck Mount Extraction cleaning is the most effective way to remove soil.  Think of carpet as an air filter, clean carpet = clean air.

 

Why Choose Carpet?
Comfort.  Carpet provides an added measure of warmth and insulation with the millions of fibers placed between them to hold warmth or to insulate against extreme heat or cold.

Sound Reduction.  With the introduction of so many new household electronics, our homes have become a lot noisier. Fortunately, the solution to this problem of airborne sounds can be found right below our feet -- carpet.  A recent trend in new homes is the Great Room.  By combining all of the living area rooms into one open space, it promotes family togetherness, but also creates a noisy atmosphere. With the addition of carpet, sound is absorbed rather than bounced off the floor.  Carpet also absorbs the sound of foot traffic within the home, especially on stairs, and works as a sound barrier between floors by helping to block sound transmission to rooms below.

Safety.  Safety in the home is a primary focus, especially for small children and the elderly. Carpet provides a stable, non-slick walking surface that prevents slips and falls, and a surface that protects from bruises and other injuries if one does fall. Carpet also cushions foot steps, reducing the shock on feet and knees.

Simple Maintenance.  Regular, but simple, care on carpet helps counter the abuse your carpet suffers and help it retain its beauty. Vacuum every few days in high traffic areas, and once a week in less-used areas. Use a well-functioning vacuum cleaner, with an enclosed, efficient, dust-catching bag.  Most carpet today has been treated for stain resistance and soil retardance, but stain resistant does not necessarily mean "stain proof." Address spills quickly and remove them as soon as possible to afford the easiest spot removal. Act preventively and avoid contact with difficult spots that are hard to remove - makeup, pesticides, disinfectants, iodine, mustard, and plant food products. Have carpets professionally cleaned on a regular schedule, before it begins to show soil.

 

Steamgard Carpet Cleaners
a subsidiary of SOS, Inc.

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